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Archive for June 24th, 2008

Turning Down the Green Noise

The green marketing revolution has certainly tapped a cultural vein, but it appears the flood of messages coming our way is putting us in danger of an overdose. Recent studies indicate that people are feeling a bit overwhelmed with eco messages, and marketers know this means trouble: The ensuing confusion will not only harm the cause, it’ll take a bite out of sales, too. One report cited in a recent story in The New York Times stated that consumers are buying as much as 55% fewer green products, due in part to the message overload. And a Harris Poll from last week showed that many consumers want to help the environment, but don’t know how.


Supermarkets contribute to all the “green noise” (as it’s come to be known) simply because they’re outlets for other peoples’ products. With them come the label claims, promotional signs and product packaging all shouting for attention. Which is greener? Which is better for the environment? Which is safer for my family? Which is best for this green-stress headache I suddenly have?


The questions are vexing to consumers, and potentially troublesome for the industry, because we all know that shoppers who can’t decide what to buy often end up not buying at all.


It doesn’t have to be this way. Just as retailers have begun to guide consumers on how to make healthy food choices, so too can they help them make green decisions. It all starts with focusing on the lifestyle as opposed to the products. Make a list of ten things that shoppers can do to reduce their carbon footprint, for example, and post it in circulars and around the store. Or hire a regional eco coordinator to develop promotions and stay up on top of trends.


Customers are looking for answers right now, and so they’ll appreciate any help they can get. They’ll also be happy not to have another green product pitch thrown their way.

Healthy Attitudes in Texas

While in Dallas this past week attending the Healthy Foods International Exposition and Conference, we had the opportunity to visit a few retailers in the area, including a all-out tour of a Market Street store, part of the United Supermarkets family. The Lubbock, Texas-based company also operates United Supermarkets, as well as a Hispanic format called Amigos United.


dallas2.jpgMarket Street, the chain’s upscale banner, demonstrates United’s commitment to health and wellness. This particular store, #563, opened just this past February inside a green retail development on West Bethany Drive in Allen, just north of Dallas. There’s a dedicated Living Well boutique, located between the in-store pharmacy and HBC. The section is staffed and includes an informational kiosk and a service desk.


Even in dry grocery, the Living Well program was present, with set-off signage and bronze-colored shelves marking natural/organic/better-for-you choices within the conventional aisles. This is the type of integrated-segregated planogram increasingly favored by mainstream retailers as they bring their wellness products from a separate section into the regular aisles.


Shelf tags served as additional identifiers, with colored symbols denoting whole health or special needs choices. One of the more noticeable tags was the green organic mark. Green was also the color of the reusable bags for sale for $0.99. They were displayed prominently along the front end, as well as in the wine section. The latter bags were smaller and had a divider sewn in to hold up to six bottle — no clanking.


dallas.jpgAnd while this has little to do with health, one of the most notable features of this store was the quality of the endcap displays. No on-ad products stuffed on shelves, covered with loud promotional signs. These displays worked: A baked bean display promotes barbecue and the Red Raiders of Texas Tech; another eye-catching shelf hawks condiments, arranged neatly beneath a full-size grill (also for sale, naturally). Many of the props were pulled from the store’s gift section, serving as an opportunity to cross-merchandise these high-ticket items, too.


It’s encouraging to see this kind of effort going into merchandising. Deep in the heart of Texas, here’s proof that a thoughtful, comprehensive approach can create success in the area of whole health. And it doesn’t hurt to have fun endcaps, either.

About

REFRESH is a blog without peer. As a web-based companion to Penton Media’s Supermarket News (SN) and SN Whole Health magazines, REFRESH offers unique content on the subjects of supermarkets, wellness and sustainability. The interactive format attracts retail food industry professionals, lifestyle advocates and everyday consumers. We invite you to read on and get REFRESHed!

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