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Archive of the 'Marketing & Outreach' Category

Straight to the Source

We love to talk about a good opportunity when we see one. There are a lot out there, for sure, but one in particular strikes us as a confluence of several disparate trends right now, including gourmet, fair trade, and this whole local movement we’re pretty fond of.


singleoriginfamily.jpgCare to sample some single origin?


A number of coffee, tea and chocolate companies, which rely on ingredients from exotic, far-flung locales like Sumatra, Kenya and Indonesia, have profited from single sourcing for the past several years. Rather than blend ingredients from around the globe, as so many brands did and still do, they’re capitalizing on the gourmet angle of the business by dividing sourcing into single countries or regions. The resulting product also has an identity and a mission, namely to support foreign farmers.


Now single sourcing is moving into the mainstream, and companies are promoting not just the source of the product, but the terroir, or taste profile associated with the area. Green Mountain Coffee, for example, provides information about the different countries that grow their new line of single origin brews and their different taste characteristics. From African countries you get citrus notes, while Indonesian beans provide a more smooth, earthy flavor.


“One of the most interesting aspects of coffee is how the tastes vary from region to region,” says Susan Cote, wholesale marketing director for Green Mountain.


Indeed. Companies are also expanding into new categories. Frontier Natural Co-op, for one, just came out with a line of single origin vanilla beans.


Judging by the numbers, it’s no wonder manufacturers are jumping in. Sales of origin-specific coffees are up 17% over the past year, according to Information Resources. And fair trade goods (which fall right in line with single origin) are increasing more than 40% a year, data from global co-op Fairtrade Labelling Organizations International shows.


With the economy in the dumps, who couldn’t use a little Sumatra these days?

Down to Earth

April is finally here, and I’m thinking ahead to sunshine, hiking and baseball season. As a business reporter covering whole health issues, I’m also thinking about Earth Day.


globe2.jpgThis year, it’s no wonder. Whole Foods announced back in January its plans to do away with plastic bags on April 22. Doing this gave them a lot of good press and put them ahead of other retailers on the issue — many of whom have crafted their own Earth Day promotions.


In terms of sheer size and focus, however, the award has to go to Wal-Mart. Yesterday the Bentonville retailer announced plans to offer a host of sustainable products at reduced prices for not just one day, but the entire month of April. Calling it their “Earth Month” promotion, Wal-Mart officials have positioned the campaign as a way to bring green into the mainstream, so to speak.


Part of the plan involves introducing new items like 20-pound bags of recyclable rubber mulch, $7.50 T-shirts made from recycled plastic bottles, as well as cotton T-shirts whose proceeds benefit transitioning organic farmers. It also involves cutting prices on items already in stores, like Clorox Green Works detergent, as well as introducing a new line of Sam’s Choice private label Fair Trade coffees.


It’s a pretty bold statement. Indeed, the promotions Whole Foods and Wal-Mart are offering show just how much progress sustainability issues have made on both ends of the retail spectrum. They’ll also, undoubtedly, guide other companies towards similar initiatives.


But why wait for one or the other to get ahead? Many mainstream grocers know their consumers and follow the trends. They should use this information to stick their necks out a little and provide something unique.

Another Look at Local

In our November SN Whole Health cover story, we reported on the growing demand for locally sourced products, and supermarkets’ efforts to meet that demand. Fast-forward a couple months, and the trend is as hot as ever. According to a recent study from The Hartman Group, 73% of consumers are buying products they see as locally made or produced.


prideofny.jpgRetailers like Price Chopper get the picture. This week the Schenectady, N.Y.-based chain announced it would start offering more local products throughout the store. Ukrop’s also gets it. Each year the Richmond, Va.-based chain partners with local groups like Appalachian Sustainable Development to provide fresh regional produce.


Supermarkets aren’t the only ones taking advantage. Chipotle is now serving pork from Polyface Farm (made famous by Michael Pollan’s book, The Omnivore’s Dilemma) at its Charlottesville, Va. location. And food service operators like Sodexo and Bon Appetite are ramping up their local sourcing efforts at hospitals, college campuses and other places.


So how much bigger can this thing get? Well, before looking to the next horizon, retailers should first focus on marketing and sourcing the local offerings they already have.


Sourcing local products efficiently requires some creative thinking, since it runs counterintuitive to the centralized model that most supermarket supply chains adhere to. Smart companies will go out of their way to streamline the process and help give area farmers a hand.


There’s also the question of how to position these items once they reach the store. Supermarkets are currently the most shopped channel for the category, according to the Hartman study, claiming 62% of shoppers who buy local goods. That number could be higher, however, especially if more retailers take time to connect their customers with the people and stories behind the local products they supply.


“There’s an emotional connection that consumers make with local,” said Laurie Demeritt, president of the The Hartman Group. “They really want to connect with that narrative behind the product.”


An outdoor event, such as a farmer’s market or a meet-and-greet, is a perfect way to accomplish this. With warm weather just around the corner, now’s the time to get cracking.

Meet Max Calorie

Remember Max Headroom? If you’re a child of the 80’s like me, you certainly know the stuttering media character voiced by Matt Frewer. Or, maybe you were a fan of New Coke (Go ahead. After all these years, it’s OK to admit it). Max was the spokes-entity who continued hawking the reformulated beverage after a public outcry compelled the company to re-introduce Classic Coke. “C-C-C-Catch the wave!”


2426453609.jpegIndeed. Forgive the stroll down memory lane. It’s just that I was reminded of good old Max when Ahold-owned Peapod announced this week that it was introducing the “first ever virtual nutritionist,” capable of sifting through all the products sold by the online grocer and highlighting the ones that meet a customer’s dietary needs.


Subscribers can use one of five pre-set diet plans offered (gluten-free, peanut-free, high-fiber, low-fat and low-sodium) or they can create their own customized plan using a blank Nutrition Facts panel. Here they enter the maximum desired for calories, fat, carbohydrates, fat, etc. and then activate the filter prior to building their shopping list. Peapod will only display available products meeting that criteria.


The “NutriFilter” service also takes away the challenge of trying to determine how much to eat of any nutrient. The press release uses fiber as an example. Users click on the “fiber” icon while compiling their shopping list, and enter the amount of fiber they want products to contain, and the program will highlight the approved products.


The idea has merit because we all know just how difficult it’s become to decipher the various Nutrition Facts panels, on-pack claims and health logos clogging packages. Services like this allow users to shop without being experts; as long as they have some idea of their dietary needs, then they’re good candidates to take advantage of Peapod’s NutriFilter.


Nutrifilter is certainly not the wisecracking, surreal Max. But the ability of an artificial intelligence to help us navigate today’s world — whether politics or nutrition — is something I think he would have found worthy of comment.

A Higher Calling

Springtime: when the flora and fauna reemerge, the days grow longer, and Monsanto readies its latest genetically modified crop. This time around it’s sugar beets — “Roundup Ready” sugar beets, to be exact, engineered to withstand a key ingredient in the widely used herbicide (also made by Monsanto).


Among the critics of the new seeds — besides the Sierra Club and the Center for Food Safety — is a group called the Interfaith Center on Corporate Responsibility, which represents close to 300 faith-based investors and more than $100 billion in capital. The center has urged its members and the public to appeal directly to 63 major food companies, asking them to ban the use of the GMO beets in their products.


The ICCR’s message is simple: Don’t mess with God’s creation. And they’ve been preaching it consistently over a great many issues. The organization is one of the more surprising — and influential — demographics to join the environmental movement over the past several years. From Muslims to Evangelicals, religious groups of all cloths have used the good word and some of their considerable legislative heft to speak out against bottled water use, global warming (“What Would Jesus Drive?” was the name of one campaign), and numerous other eco-issues.


All this could prove to be a headache for Monsanto — but they’re veterans of this kind of opposition. Beets account for half of the nation’s sugar supply, so they’re certainly prepared to make a positive case for using the modified seeds.


More than anything, the ICCR and other religious groups demonstrate just how all-inclusive the wellness movement has become. All sorts of people have found that health and the environment fit with their values. It’s just that some are more divinely inspired than others.

HFI Highlights

We wanted to take some time to remind everyone about the Healthy Foods International Exposition and Conference, scheduled for June 18-19, 2008 in Dallas. Our print publication, Supermarket News, is a sponsor, along with another Penton Media division, New Hope Natural Media.


sn-frefresh_blog_pg-header.jpgThere’ll be regular updates on this page leading up to the show. Let’s start with the educational content. The cornerstone will be an exclusive, comprehensive study analyzing consumer buying habits, and the ways in which both manufacturers and food retailers can seek to meet the demands of wellness shoppers. These findings will be presented by the editors at Nutrition Business Journal during a three-part series of in-depth seminars during the show.


“This presentation will help you understand who the consumers of functional, organic and healthier-for-you-foods are, as well as attitudes concerning fresh and local products,” said Patrick Rea, NBJ’s publisher & editorial director. “The research will also detail how health, lifestyle and information sources play into purchasing decisions and more.”


Another highlight of the conference is the morning keynote session that details the conception and implementation of the Overall Nutritional Quality Index (ONQI), a single, unbiased reference point for every product and every category in the supermarket. The New Way to Shop for Health will be presented by ONQI’s developer, Dr. David L. Katz, director of the Yale-Griffin Prevention Research Center and Jeff Posner of Topco Associates, the wholesale cooperative licensing the program.


Also on tap at Healthy Foods International are 10 educational breakout sessions that focus on the many challenges and opportunities in today’s wellness marketplace. Topics to be covered include kids nutrition, global retailing, ingredients, authenticity and credibility, healthy convenience, food safety, integration strategies and consumer attitudes.


Education offered at Healthy Foods International is free to all attendees and exhibitors. Best of all, qualified retailers, brokers, and distributors can register to attend the show for free before May 2, 2008; visit www.healthyfoodsintl.com/attend to register.

ConAgra Joins Labelmania

Manufacturers and retailers are really falling in love with the idea of nutrition guides. Everyone keeps coming out with their own versions. By the end of this year, consumers will be seeing a host of new programs in the aisles.


cafesteamer.jpgConAgra Foods, unveiled its own initiative earlier this week, and is taking a slightly different approach to the issue. The manufacturer of such brands as Healthy Choice and Orville Redenbacher’s has devised a system based on the U.S. Department of Agriculture’s MyPyramid dietary guidelines.


The program, approved by the USDA, tells consumers just how much each product contributes to fulfilling the recommendations set by MyPyramid. In an example provided by the company, a Healthy Choice Fiesta Chicken meal that contains chicken, rice, fruit and vegetables will have a graphic (at the bottom of the image shown) indicating the product provides 15% of the grains, 30% of the vegetables, 15% of the fruit, and 40% of the meat and beans that a consumer should eat based on a 2,000 calorie per day diet. The labels will appear on more than 700 ConAgra-made products beginning in May, and include only those that offer at least a certain threshold amount of important nutrients. It’s quite an initiative, and will be a cornerstone of the company’s Start Making Choices umbrella program.


Freedom of choice is part of the American Way; in this case, consumers looking to improve their diets can choose from a growing number of nutrition guides. ConAgra’s new icons are one way to eat better, provided shoppers purchase those brands. Othe manufacturers like Kraft and PepsiCo have their own symbols and criteria. Retailers this year will have the opportunity to implement one of two universal programs that claim to cover every product in every category.


Call it too much, call it confusing. Let’s just hope consumers get the message.

Wegman’s New Website

wegmans.jpgWith enough commitment, creativity and technical know-how, a retailer’s website can open up new pathways to customer loyalty. Wegman’s has long understood this, populating its site with recipes, an impressive product database, a dietician’s blog, and more.


Now the Northeastern retailer has gone a step further by redesigning the site and adding several new features, including new recipes and an interactive shopping list tool that helps customers choose products and then track them down to the aisle level. On the wellness side, Wegman’s has added employee testimonials; store manager Joe, for example, writes about his journey to becoming a triathlete. There are also additional links and a clean new layout under the website’s “wellness” tab.


Far too many retailers do the bare minimum when it comes to developing their website. The slogans, logos and pictures are all there, and often presented in an attractive format. But consumers aren’t interested in learning about the company (no offense, retailers). They want what they can use, and wellness information is often just what they’re looking for.


There are limitations, however. People won’t go to a supermarket website to read the latest health news, or browse through an encyclopedia of medical terms. They’ll go there to find what they perceive as the supermarket’s area of expertise: food. That’s why smart online ideas include healthy and delicious recipes, dieting advice from in-store dieticians and nutrition facts about products.


Every consumer is asking the same question of the companies they find on the web: What can you do for me today? Wegman’s has provided answers, and so should other retailers.

Safeway Talks to the Animals

Animal welfare continues to be an emerging segment of the food business, and it’s one supermarket retailers are right to invest in. Consumer interest and activist efforts to expose some of the darker secrets on the processing side can have a big impact on the sales end — particularly when there are protesters outside stores, amendments introduced at annual stockholders meetings and other public awareness stunts.


Resist all you want. One look at those undercover videos made by activists in slaughterhouses and consumers start demanding change. The images are shocking because everyone has become so far removed from the ugly, but necessary, act of slaughtering an animal for food. Consumers just see esoteric, overwrapped packages of red steaks and pale chicken breasts. They’ve forgotten about the bloody processing these animals go through to become case ready.


Safeway this week made the important decision to change its policies regarding food animals. The nation’s third-largest supermarket chain had been in ongoing talks with People for the Ethical Treatment of Animals and the Humane Society of the United States to adopt more animal-friendly sourcing rules.


There are three significant changes: The chain is “actively looking” for ways to increase purchases from poultry processors using “controlled atmosphere stunning” techniques (we’ll let the link explain that one); pork suppliers who do not use sow-confining gestation crates; and egg vendors who offer cage-free eggs. Safeway is already offering products based on these policies in some regions, with more to be added as the policy phase-in continues.


These are important initiatives, not only because it’s what consumers want, but it’s just a better way of doing business.

Pass the Vitamin Water, Bro

Budweiser beer, Doritos, luxury cars and big-budget movies made their usual rounds during Sunday’s Superbowl, which drew 97.5 million viewers. So it goes with mainstream America. But for retailers there was also an interesting trend lumped in amidst the string of sometimes funny, often strained advertisements: value-added beverages proclaiming they’re ready for the bigtime.


Four spots, to be exact, touted bottled drinks infused with caffeine, vitamins, added flavor — or any combination of these. There was Diet Pepsi Max, which pledged to wake up a nation full of nod-offs. There was also G2, made by PepsiCo’s Gatorade sports drink franchise, positioned as an off the field “low calorie hydrator”. And then there were the flavored waters — one from Pepsi’s Sobe brand (dancing lizards?) and the other from Coke’s Glaceau and its Vitamin Water brand.


Like carbon credits and fad diets, enhanced water and other beverages offer a way to cut the guilt without curbing the habit. The actual health benefits are questionable. Vitamin Water contains almost as much sugar as soda does, even though it doesn’t contain high fructose corn syrup. There’s also been debate in the past over whether these beverages release as much vitamin-packed goodness as consumers think they do.


But we’ve covered the rise of this category in the past, and it appears there’s no stopping it. Energy drink sales are growing annually at around 40%; the flavored water industry could reach $800 million in sales by 2009, according to Beverage Marketing; and soda sales are gradually slacking off.


With numbers like these, it’s easy to rationalize $2.6 million for a 30-second spot during the Big Game.

About

REFRESH is a blog without peer. As a web-based companion to Penton Media’s Supermarket News (SN) and SN Whole Health magazines, REFRESH offers unique content on the subjects of supermarkets, wellness and sustainability. The interactive format attracts retail food industry professionals, lifestyle advocates and everyday consumers. We invite you to read on and get REFRESHed!

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